Lenses are not unconditionally guaranteed. They will only be replaced or credited within the guidelines outlined below. When ordering a remake of any kind be sure to supply the Rx number of the original order and the reason the lens(es) are being remade. Please follow this procedure to ensure proper credit is issued to your account. Any returns/remakes not accompanied by the above information will be assessed a $10.00 service charge.
SCRATCH COAT GUARANTEE:
According to manufacturer’s speci cations Rochester Optical will replace any scratch coated lens that becomes scratched through normal use. This guarantee is valid for one year from the date the Rx is shipped from the lab. Limitations apply. Lenses must be remade to the exact speci cations of the original order. Rx changes, frame change, material change, change of A-B-ED-Bridge/DBL, edge or center thickness change, tint, coating or lens treatment changes are not covered. Lenses showing abuse or excessive wear will not be covered. ALL RETURNS MUST BE ACCOMPANIED BY THE ORIGINAL.
A new pair of uncut lenses must be ordered, which will be billed at full price. The original scratched lenses, original invoice and remake invoice must be returned within 90 days to receive full credit (less Custom Grind fees).
PROGRESSIVE LENS NON-ADAPT:
If your patient cannot adapt to the progressive lenses, we will replace them at no charge with a FT-28 Bifocal or FT 7X28 Trifocal. This policy is good for 60 days from the ship date. A copy of the original invoice and the progressive lenses must be returned with the request. This policy covers Rx, material and/or frame changes. We will remake the RX with a 40% discount when it is a Doctor’s Error.
When ordering replacement lenses you must note the words DR. REMAKE and supply the original Rx number and date. The new lenses will be treated as a new order and invoiced at full price. The original lenses MUST be returned with the REMAKE INVOICE at which time a credit of 40% of the lesser amount of the two Rx’s will be issued. This policy will be honored for 60 days from the original ship date. Original lenses should be returned promptly after new lenses are received to ensure proper credit.
Rx CHANGES or CANCELLATIONS:
If lenses are not yet in process, no charge will be made. If the lenses are in process the job will be billed and then the order will be restarted at a 50% discount.
UNCUT LENS SIZE POLICY:
You may specify blank size on any order subject to availability. When no blank size is speci ed, size will be determined by eye size, diameter, seg height, lens type, e ective diameter and edging allowance.
Replacement lenses will be processed immediately and will be billed full price. Lenses returned for laboratory errors (power, prism, axis, etc.) will be eligible for credit, if upon lab evaluation, the lenses fall outside ANSI standards. All returned lenses must be received within 30 days of the ship date, accompanied by the original invoice and speci c reason for return to receive full credit.
UNCUT RX THICKNESS:
Lenses returned for laboratory errors for thickness (too thick or too thin) will only receive 100% credit if the original Rx contained all the correct measurements: A (Eye Size), B (Vertical), ED (E ective Diameter), and DBL (Bridge) and a properly de ned shape (i.e.
tracing of old lens, demo lens or pattern). For your convenience, we also provide a tracing grid on our uncut fax form. If requesting a speci c Edge or Center Thickness it must be speci ed in millimeters. If no Edge or Center Thickness is speci ed, our computer system will assign thickness based on information provided and what would be practical within fabricating standards for impact resistance.
FAX Rx ORDERS
To ensure accuracy and timely service, we suggest you use Rochester Optical’s preprinted forms when ordering. If using your own, the form must be legible and contain all pertinent data for processing (i.e. acct. name, patient name, Patient Rx, PD, seg height, A, B, ED, Bridge/DBL, demo lens/pattern tracing, etc.).
PATIENT’S OWN FRAME AND/OR LENSES:
Customer’s own lenses sent to the lab to be dyed, edged, drilled, grooved, stripped and re-coated, or mounted will be done at the customer’s own risk. While we do handle old frames carefully, breakage is possible. We are NOT responsible for old frames that break and we are not responsible for replacement of lenses.
If Uncut lenses are accidentally ordered twice by fax, phone, mail or internet, Rochester Optical will give a 25% courtesy credit on the duplicate Rx. Duplicate lenses must be returned within 30 days from ship date to receive credit.
UNCUT LENS/CUSTOMER ERROR:
Rx or fabricating errors are bound to occur from time to time. Understanding this, Rochester Optical will now o er a 25% credit for any Rx or fabricating errors. We feel this new partnership policy between Rochester Optical and our uncut customers will help ease the cost burden of the occasional Rx or fabricating error.
A new pair of uncut lenses must be ordered to qualify for the program.
The lenses, along with the original and remake invoice, must be returned for 25% credit. Credit requests should be kept as current as possible. Credit will not be given after 30 days from original invoice date. This policy covers surface uncuts only, stock lenses are not covered.
Rochester Optical, at its own discretion, reserves the right to deny credit to those who abuse this policy. We reiterate that this partnership policy is meant to reduce the burden of occasional lab errors.
STOCK LENS ORDERS:
To ensure proper billing on Stock Lenses, they must be placed as a separate Stock Lens order not as part of an RX order.
PAYMENT TERMS & CONDITIONS:
A) Terms: Net 30 days from statement date.
B) We accept Mastercard and Visa for payment.
C) A 1.5% per month nance charge (annual percentage 18%) will be added to all past due accounts 30 days and over from the statement date.
D) A minimum charge of $30.00 will be made for any checks returned for insuffcient funds.
E) Accounts 90 days and over past due will automatically be placed on credit hold. New orders will be shipped C.O.D. or account will be suspended at the option of Rochester Optical.
F) Anyone having an account with Rochester Optical agrees to and accepts our credit terms as listed above and also agrees to pay any and all reasonable attorney fees and collection costs if it becomes necessary to place an account for collection.
G) Rochester Optical reserves the right to change prices without notice.