Greeting the receptionist – 

Hello, this is ____________ with Vision Care Direct. May I speak to the office manager please? Thank you.

Once you get to the right person –

Hello, this is ____________ with Vision Care Direct. I’m calling today because many of our group plans are changing over to PLUS plans, and we need to update our provider directory.

First, in order to ensure that we are able to get timely information to you about any changes or updates, what is the best email address for you?

Our records indicate that you are a PLUS plan provider, is that still accurate?

If yes–

What lens designs are you using to fulfill PLUS plans?

Do you currently have a Rochester Optical account through VCD Labs?

Frame Kit – 

Does your office currently use the VCD Labs frame kit?

If yes,

We are also wanting to document who has what frames from the VCD kit, as the line has now been updated from when the program originally launched three years ago. Did you order your kit this year, last year, or sometime before that?

If more than 6 months ago – 

Have you ever added frames or upgraded your kit?

If yes

When was the last time purchased an addition?

If never

As of 2017 the frame kit has been fully updated with contemporary styles in sizes for men, women and kids. You can see the full kit at vcdlabs.com. We have a sale currently, and the kit which is normally $350 is now just $250. If you like, I can order that for you right now.

Would you like to order the updated kit?

Other questions – 

(In KS)

In order to improve the overall customer experience, we have recently brought on new customer service staff (me!) so I may not be able to answer your questions, but if you do have any questions about filing for PLUS plans, VCD Labs, or anything else, would you like me to have someone come out and meet with you to answer any of your questions in person?

(Outside KS)

In order to improve the overall customer experience, we have recently brought on new customer service staff (me!) so I may not be able to answer your questions, but if you do have any questions about pricing, ordering, Rochester Optical, the lens designs, or anything else, would you like me to have someone give you a call in the next day or two?

Thank you for your time today. If there is anything else we can help you with, please get in touch with us at anytime at 877-219-1599.

Have a great day!