Better customer service means faster turnaround time. Over the last six months we have examined every aspect of our customer service to weed out inefficiencies and improve the overall experience.
One Number To Remember
Call 877-219-1599 for all VCD Labs related questions. We are available 8-5 CST Monday through Friday. We promise to answer your call or return your voicemail within one working day.
We have completed building, testing and implementing a communication system that allows us to track every order and every remake, and to fluidly communicate on any issues to ensure that all orders are delivered in a timely manner.
Delays will now be reported to offices with an outgoing phone call so that patients can be notified of expected delivery times in the case of a delay.
No More Limits
We have eliminated credit limits to allow all accounts to grow freely. Accounts will not be placed on hold unless 30 days overdue on payments. Find the updated terms and conditions at the end of the pricing and product guide, linked below.